Lexel Excellence in IT business solutions

Technical services

Lexel Services capability has been segmented into the following groups within the business:

Technical Services Group

The Technical Services Group delivers and supports solutions. The group is made up of Senior Server engineers, Server and Desktop engineers. The team works closely with the Professional Services Group to deploy and support large complex solutions as well as independently providing off the shelf solutions such as Microsoft SBS and typical solutions such as: MS AD, MS Exchange, MS SQL, MS ISA, Other MS products, Veritas, Symantec, CA, Trend, HP, IBM, Cisco, etc

National Service is available from our own branches or from our service agents throughout NZ and Australia.

SMB Clients. The Technical Services Group also hosts our SMB focused engineering team. Lexel SMB technical offerings are often based around personal relationships as much as technical skill and capability. In this business segment our engineers play a vital role. As such, one of the first steps Lexel does when working with a new small / medium business client is to assign an engineer that will work with the client as a permanent assignment. In addition we normally also assign a secondary engineer for backup support or availability. Such assignments ensure site knowledge and strong relationships are established and maintained over the long term. In addition, Lexel focuses on employing engineers with strong personal and communication skills as we recognise that this is a key attribute.

Helpdesk Group

Lexel Helpdesk provides a first point of call for logging all clients services requests. There is a variety of offerings available from basic “Log and Forward” to Level 1,2,3 support offering This service is fully process and SLA driven.

Workshop Group

Lexel are HP and IBM accredited for warranty service and support.
Our workshop offers the ability to service and maintain the client’s equipment to ensure a full end to end support service for the client.

Integration Services Group

Lexel dedicated integration centre provides the ability to integrate the client’s product prior to delivery, and fits tightly in with any client dedicated stockholding. This pre-shipment service speeds and simplifies the client’s implementation of the product and works within agreed SLA’s. Examples include:

Packaged Services

Lexel has on many instances taken its core services and structured them into a packaged service. Follows a sample: