Co-Managed IT for SMB
Extra capability & specialist support for internal IT teams — without losing control.
> Market Insights
The Challenges with Stretched Internal IT Teams
You have already made the decision that you want to manage your own IT infrastructure, but you’re also challenged with some of the symptoms including:
- Limited budgets constrain most roles to generalists
- Apparent low maturity for process and systems
- Business pain with reoccurring disruptions
- Lack of planning and visibility, including risk
You need specialist capabilities that integrate with your existing team, not replace them.
We Complement Your Internal IT Capability
So You Can Focus On What Matters Most
Our Co‑Managed engagement model complements your internal IT team by allowing them to focus on strategic, value‑adding initiatives, while Lexel assumes responsibility for commodity services and specialist tasks. This model is underpinned by a clearly defined responsibility framework, ensuring transparent ownership of technologies and activities across your organisation and delivery partners.
Co‑Managed clients also benefit from Lexel’s advisory‑led best Practice frameworks, accelerating maturity uplift and the adoption of proven operational standards faster than would otherwise be possible.
Access to
Experts
Accelerated Maturity
Stronger
ROI
Removed
Noise
> Our Expertise
Procurement Services
Simplify purchasing with governed, ISO-certified processes.
Workplace technology & Secure access
End‑user compute: user devices, M365 tenancy, device‑management and identity/access controls.
Secure Business Connectivity
LAN / Wi-Fi plus site-to-site, WAN / ISP and edge-security components.
Cyber Security
Preventive and detective endpoint & email security plus monitoring and response.
Backup & Recovery
Data‑protection and disaster‑recovery services for cloud and on‑prem.
Cloud and Data-Centre Services
Azure, AWS or on‑prem IaaS / PaaS platforms, data‑centre and hosting services, automation and hybrid connectivity.
Applications & Collaboration
Business‑facing software workloads, portals, data platforms and unified‑communications / collaboration.
Advisory & Service Delivery
Consulting, compliance, governance workshops, cost-optimisation, service-delivery oversight, training plus service-desk & field engineering.
Recruitment & Resourcing
Provision of IT talent for permanent roles or short-/long‑term contract engagements.
> Lexel Powered Solutions
Why Customers with Internal IT teams choose Lexel ?
Designed for Co-Manage, as opposed to pure play MSP.
Broad & Deep Technical Expertise, at the Enterprise level.
Lexel has broad and deep technical expertise, built for its Enterprise customers. Our SMB Co Managed customers can also have access to this capability, as and when needed for projects. This is a key differentiator from the traditional MSP who may have good ‘manage’ teams, but are thin on the ground for professional services design and build capability.
Formerly Defined Responsibility Areas
As part of our Co-Managed engagement, we have a Responsibility Matrix framework which we work with the customer on. Not only does it clearly define what areas of the customers environment that Lexel will own, but also other partners and the customers internal team. This value-add process ensures all parties are clear on their responsibilities and importantly there are no gaps.
Advisory Frameworks.
As part of our Co-Managed engagement, we take on the role of advisory to customers, educating and nurturing them and their teams into best practice. To support this concept Lexel has developed a number or Maturity and Adoption frameworks which we share and co work upon with the customer. These include: AI Adoption, SharePoint Maturity, Security Posture, ITIL Service Management and more.
Start where you are, scale where you need to.
> Lexel Powered Solutions
Your Questions, Answered
How can we clearly demark responsibility areas between the teams?
What is the difference between ‘Fully Managed for SMB’ and ‘Co Managed for SMB’?
What does a typical Co Managed customer Insource v’s Partner on?
What Advisory Services can you offer to Co-Managed Clients?
Lexel has an established set of best practice Frameworks which we systematically roll through briefings upon with Co-Managed clients. These frameworks enable customers to achieve a higher level of maturity in terms of technology adoption or implementation. These include AI Apodtion, Security Posture, SharePoint Adoption, ITSM Service Management and more.
