IT Managed Services
WE RUN YOUR IT. YOU RUN YOUR BUSINESS.
> Challenges we see
When IT Management Becomes a Distraction & a Risk
Building an in‑house IT team is one option, but it’s often costly, hard to scale, and difficult to justify when much of the work is routine rather than driving real business value.
Mature, Fully Managed IT. Secure & Scalable
Alongside this, we provide deep specialist expertise for complex and critical technologies. This approach frees your teams to focus on initiatives that create real competitive advantage, while routine work is handled efficiently by specialists who do it at scale.
> Business Outcomes We Deliver
Reduced
Risk
Operational
Stability
Predictable
Costs
Stronger
Security
> Lexel Powered Solutions
Featured Services
Proactively managing your Office 365 tenancy, Azure Tenancy, Entra ID & AD identities, ensuring security hardening, best practice configuration, spend optimisation and service end of life management.
Proactively managing Servers, Networks, Firewalls and Devices with security patches, monitoring, key maintenance tasks and Incident Support.
Security Management
Proactively monitoring security logs (SOC/SIEM) including incident response and escalation to specialist teams. Regular security assessments against best practice security frameworks.
Power BI & Automate Management
Proactively Managing PowerBI (reporting) data source links & Reports, Power Automate (data automation) processes, to ensure they continue to run reliably and consistently.
Proactively Managing the backup solution, configuration, backup verification, and supporting restore and DR activations.
Expert Managed Services for Microsoft SQL including monitoring, alerting, patching, proactive maintenance, performance tuning, and incident support
IT excellence that strengthens your business.
> Lexel Powered Solutions
Why NZ Businesses Choose Lexel For Managed Services
NZ Team
In House Escalation
Most technologies can be escalated inhouse, to our own subject matter expert enterprise consultants, including SQL, Networks, Microsoft, Backups and more. These same consultants have considerable input into the design of the managed service, ensuring continuous improvement and the strongest outcomes.
Price Certainty & Choice
Customers can choose the service model that best suits their business. Our Elite plan delivers near fixed‑price certainty for predictable IT budgeting, while our Essentials plan covers ongoing maintenance with remediation provided on a flexible time‑and‑materials basis.
> Lexel Powered Solutions
Your Questions, Answered
Can you work alongside our internal IT team?
Is pricing fixed?
Do I get charged for Projects?
Are you 24x7?
Do you require a long-term contract?
Will you support my existing and old technology?
> Solutions that work
Customer Success Stories
When we faced the challenge of quickly filling a critical Senior Application Support Analyst position, we turned to the expert team at Lexel RaaS. Their deep understanding of the local New Zealand IT market and extensive network enabled them to swiftly identify a candidate who not only possessed the necessary skills but was also a perfect fit for our company culture. The entire recruitment process was smooth and efficient, exceeding our expectations. We were thoroughly impressed with the level of service and professionalism provided. I highly recommend Lexel RaaS for both permanent and contract resourcing needs.
Lexel have always been very helpful in helping find good candidates at short notice. Thank you Team Lexel.
I have been working with Lexel since 2022 for the outsourcing of our Service Desk Analysts, and I couldn’t be happier with the results! From the initial resourcing to the eventual onboarding and BAU, their team was professional, communicative, and responsive to my team’s needs and concerns. All the SDAs we integrated into our Service Desk have extensive IT background. Thank you for all the support, Lexel Team!
We were incredibly impressed with Lexel team’s ability to swiftly identify a top-notch candidate for a QA tester role with only few days of notice, thanks to their deep understanding of the NZ IT market and rich pool of candidates. Their efficient and seamless process made the experience painless, and I would highly recommend their resourcing services for both permanent and contract needs.
We engaged Lexel to conduct a comprehensive review of our online presence and security status. Lexel’s team, was incredibly helpful and easy to work with. They conducted a thorough security audit, identified vulnerabilities in our current setup, and provided clear, actionable advice to enhance our security.
What truly stood out was their prompt communication and ability to explain complex technical issues in simple terms, making it easy for non-tech savvy individuals to understand. Our experience with Lexel has been excellent. The entire team have been dedicated to resolving any issues we encountered.
We highly recommend Lexel for their solid understanding of online security and their ability to implement effective security measures for our remote staff across the country.
Without Lexel’s expertise and direction this network project would not have been the success that it has been.
2024 Christmas break was the least eventful in many years with zero issues on the internal network.
After working with several companies and consultants, we continued to face persistent issues with our SQL Servers; one supporting our warehouse management system, the other serving as a replicated environment for reporting and various other applications.
On a recommendation, we engaged Lexel to audit our servers. Their audit revealed critical issues. Impressed, we subscribed to Lexel’s support services.
Before Lexel, our staff reported “WiFi problems,” which were actually database blocks. Lexel’s optimization resolved these, greatly improving performance.
Lexel is professional, responsive, and a pleasure to work with. They expertly resolve any slowdowns.
We recommend Lexel to anyone managing SQL Servers. Our systems are now more responsive, secure, and efficient.
Lexel has been our SQL consulting and support partner for 8 years, consistently maintaining a stable and efficient SQL environment. A notable example was when they resolved gate operation delays in our core application, significantly increasing truck throughput and reducing traffic disruptions on Tamaki Drive.
We value Lexel’s practical and responsive approach. They provide support and solutions that align with our standards and SQL best practices. Their local presence and understanding of our business needs have been particularly helpful.
Lexel has proven to be a reliable partner, consistently adapting their support to our evolving needs. Their ability to prioritise our concerns and deliver competent technical solutions has made them a trusted partner in our SQL management ecosystem.
We confidently recommend Lexel for their professionalism, responsiveness, and deep understanding of SQL management. They are an excellent choice for any organisation seeking reliable and expert SQL support.
The Lexel DBA team provided exceptional support during a critical moment. Late on a Friday, we faced urgent database issues requiring an immediate restore. Despite the timing, the team promptly joined a call, assessed the situation, and swiftly resolved the problem. Their professionalism and dedication minimised downtime and ensured continuity in our operations.
Their proactive and hands-on approach stood out. They quickly assessed the situation and began the restore, communicating clearly and ensuring everything was working smoothly.
Overall, the Lexel DBA team’s professionalism, technical expertise, and commitment exceeded our expectations. We highly recommend them for their exceptional support and responsiveness during critical moments.
We’ve used the Lexel AI Adoption framework and its really simplified and made practical the adoption and use of AI tools in our day-to-day operations. Highly recommended.
