A robust national fleet of devices is the backbone of any successful business, especially retail businesses. However, if your devices including POS systems are functioning poorly, it can have serious consequences. Staff down time and the inability to use core systems all have a significant domino effect into your business, especially for your customer facing solutions, including POS, which directly impacts upon customers satisfaction and sales.
When it comes time to upgrade or expand your national fleet of devices, the same considerations apply. Fears about disruption to business operations and domino effects can make installing new devices and systems seem like a daunting task. Centralised device deployment projects can be complex enough but trying to achieve the same across multiple sites has compounding effects. When speaking to customers, trying to execute such projects leveraging in-house resources the feedback is that this can be:
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- Incredibly time-intensive considering the limited in-house resources available.
- Very distracting for staff which can then impact business-as-usual activities.
- Challenging, costly and time consuming to find regional support partners.
- Present concerns around how to manage ongoing support post-upgrade.
- Difficult to find the physical space to pre-stage and configure devices.
- Present concerns around maintaining physical security and asset tracking prior to site delivery.
- Create the need to implement new processes or systems to execute the project.
Remote sites can present even further challenges:
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- Unknown state of each individual site, often undocumented.
- When the unexpected occurs, access to tools and spares is delayed and redeployment of travelling staff onto other productive work is difficult.
That is why, if you are thinking of installing or upgrading to a new national fleet of ICT devices, it is crucial to engage an experienced and trustworthy ICT provider to manage this process for you end-to-end.
Operating for more than 30 years, Lexel Systems is one of New Zealand’s largest privately-owned ICT services and solutions providers. With specialist teams dedicated to national deployment and project delivery, as well as retail vertical specialists, Lexel can ensure a seamless deployment of your national rollout of devices and offer ongoing dedicated 24 x 7 at desk support.
Seamless Deployment
Whether you are a smaller or larger business, Lexel has the resources to ensure the project to deploy or update your nationally deployed ICT devices including retail POS equipment is run efficiently and without disrupting your trading operations or impact on your ICT staffs BAU workloads. We can handle every aspect of a nationwide project rollout, from initial solution consulting and design, equipment procurement and warehousing, through to custom configuration, deployment, and ongoing support. And if you are upgrading, we will even take your old equipment off your hands for secure and green disposal.
Planning and Support
At Lexel we believe it’s all about planning and preparation. If you plan it well and prepare as much as you can in advance, the deployment becomes easier and minimises risk. For Lexel national deployments, all devices are preconfigured, master-imaged and asset-tagged by Lexel beforehand, speeding up and simplifying the on-site installation. Consignments are sent to each site, ready and waiting for onsite installation. For smaller or less complex work, Lexel will leverage its national base of contractors across NZ and Australia. For larger or more complex work, multiple travelling teams will visit the site and complete the installation. Post installation, all sites are then followed up to ensure any niggles are proactively captured and addressed.
The Lexel Advantage
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- Expertise across every major vendor, able to meet your complete ICT integration needs. Lexel leads with pedigree brands such as HP.
- Experience deploying systems for major retail clients, including Hallensteins, Glassons, Max Fashions, Pagani Clothing, 2 Degrees Mobile, Postie Plus and major restaurant chains.
- Extensive network of national field service technicians across New Zealand and Australia.
- Support is available 24×7, 365 days a year.
- Lexel’s own Service Desk is manned ‘at desk’ 24×7 to ensure fast and quality service response.
- Strong and proven deployment methodologies ensure quick and efficient deployment of projects without disrupting the customer business operations.
So, don’t delay any longer. If you are looking at how you manage or deploy your national devices including retail Point of Sale, speak to Lexel, the experts in the market.
Contact us.
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