Teams assessment. A formal Teamwork assessment will outline how your business can improve teamwork, create a more flexible workforce, whilst delivering enhanced security.
User adoption. We will help deliver a great user experience and increased business value, through a structured and user-centric approach to adoption.
Planning. Making the right decisions for your business, the first time. Evaluate the true cost of Microsoft Teams and gain a deep understanding of how it can benefit your business.
Upgrade from legacy systems. As use cases create the desire to migrate to Microsoft Teams, whether from Skype or another legacy system. Lexel has the experience to help make your transition a success.
Global deployments. Geography is no barrier to Microsoft Teams deployments (including management of global telco access).
Devices. We will help you choose the right Teams devices for an optimised user experience, delivering reliable, high-quality voice and video.
Software licensing. Advice, guidance and procurement from some of New Zealand’s most experienced Microsoft software licensing experts.
Migration. Tailored for your organisation, industry best practices are incorporated as part of your Microsoft Teams migration, roadmap, strategy, implementation, adoption and support.
Change management. Ensure user adoption and satisfaction of Microsoft Teams with our proven continuous improvement model. Training. Customised end-user / role-based, admin and IT support training, we will conduct a training needs
analysis, delivering a solution best that meets your business needs.
Proactive ongoing support. Avoid costly downtime and vendor finger-pointing through Lexel’s managed
services and support.
Field services. Microsoft Teams services and support at your location with nationwide coverage.
Teams health. Lexel’s managed services offers ongoing monitoring of your user experience and quality, as well as planning for continued Teams innovation.
Helpdesk. Microsoft Teams helpdesk support is delivered by Lexel’s New Zealand based technicians, 24 x 7, 365 days a year.
Microsoft FastTrack for Microsoft Teams. A FastTrack certified partner, Lexel gets Teams up and running in your organisation quickly and efficiently using the FastTrack resources available.
Access the best in the business. Lexel’s experienced team includes the only two Unified Communications Microsoft MVPs in New Zealand!
Managed service. “Contact centre as a service”, uniquely designed to meet the needs of your business, budget and SLA requirements.
Integration. Take advantage of existing technology investments, by integrating your contact centre into Microsoft Skype for Business, or migrating from legacy systems such as Avaya, Cisco or NEC.
Project management. From scoping to deployment and BAU, Lexel can ensure your contact centre solution runs smoothly and within budget.
Business intelligence. Establish how your customers contact you, when your customers contact you, and why your customers contact you. Lexel can deliver business intelligence solutions, providing insights for your business to increase sales and optimise the customer experience.
Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.
Nationwide field services. Services and support for Enghouse Interactive and Microsoft Skype for Business.
Global reach. Regardless of your location, Lexel can deliver contact centre solutions based on your business requirements.
A modern contact centre can deliver a range of benefits for your organisation:
First contact resolution. Ensure customers get the response they need, the first time – through intelligent skills based routing.
Omni channel. Offer customers their choice of communication method (phone, email, web chat, SMS social media or video), delivering consistent service across all channels.
Personalised experience. Improve customer loyalty by delivering a personalised experience, resolving issues more effectively.
Improved service levels. Improve service levels through real-time interaction, monitoring and coaching of agents.
Reduce abandonment rates. Reduce queues and call times by offering a callback (or queue placeholder).
Reduce agent attrition. Provide agents with the tools they need to achieve targets, minimise stress and expand their capabilities.
Optimise staff resources. Deliver comprehensive reporting and ability to automate repetitive processes.