Unified Comms - Lexel
Select Page

Unified Communications

Transformation communication in your business

With many thousands of Skype for Business desktops deployed across corporate, enterprise and mid-market customers, Lexel has one of the largest and most successful Microsoft Skype for Business teams in New Zealand.

In addition to our list of satisfied Skype for Business customers, our knowledgeable team have rescued a number of high profile corporate businesses, resolving failed Skype for Business deployments and/or undiagnosed network issues.

For trustworthy Microsoft Skype for Business, and more recently Microsoft Teams, services and solutions, Lexel is the only partner you’ll need.

Professional services and deployment:

On-premises. Skype for Business or Teams deployed within your existing on-premises infrastructure.
Hybrid. The best of both worlds, Skype for Business/Teams on-premises and Skype for Business/Teams online.
Private cloud. Host a dedicated, fully managed Skype for Business/Teams solution on your terms.
Skype rescue. Our team specialises in resolving Microsoft Skype for Business challenges resulting from failed deployments and undiagnosed network issues.
Virtual UC team. Lexel provides a virtual team of specialists who will work alongside your people to deliver or support Microsoft Skype for Business/Teams.
Microsoft Teams. Lexel can help you best prepare for Microsoft Teams – the future of Microsoft unified communications


Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.
Field services. Skype for Business/Teams services and support with nationwide coverage across both NZ and Australia.

Managed services:

Microsoft Skype for Business delivered as a Lexel managed service, uniquely designed to meet the needs, budget, and SLA requirements of your business.

Lexel hosted communications:

Skype for Business hosted by Lexel. Our own multi-tenanted public cloud solution. The ideal PABX replacement for <100 seat organisations. Hosted in New Zealand; affordable, scalable, and rapid to deploy.
Microsoft cloud connector. Lexel can replace your PABX, and help your business continue taking advantage of existing telco relationships and services.

Contact centre integration:

Integrate Skype for Business with your contact centre. Empower your organisation to manage all contact types centrally, including phone calls, voice messages, email, SMS, web chat, social media and video. An experienced integrator, Lexel was the first partner globally to deploy Enghouse Interactive Unified Contact Centre for Skype for Business.

Hardware integration:

Surface Hub. From delivery and installation, to training and support, the Lexel team can deliver surface hub solutions to meet your needs. Flexible mounting and configuration options available.
Skype Room Systems. A collaboration between Logitech and Microsoft, Lexel delivers Skype Room Systems enabling seamless integration between Skype for Business and Microsoft Surface Pro.
Procurement. An established Microsoft Cloud Solution Provider (CSP), our software licensing team can help with all your software licensing needs. Lexel supplies all major vendor headsets and handsets, including Polycom, Sonus, AudioCodes and Sennheiser.

Microsoft “Most Valued Professionals":

Lexel’s extensive team includes the only two Most Valued Professionals (MVPs) in Skype for Business in New Zealand. When you select Lexel as your Skype for Business partner, you’re selecting a company with people with that Microsoft consider to be the “best and brightest in their field” to oversee your project.

Microsoft Teams

Microsoft Teams offers your business a complete collaboration and communications solution; bringing together your people, conversations and content, along with the appropriate tools that your team needs.

Lexel is your go-to Microsoft Teams partner; delivering, integrating and supporting ALL aspects of Microsoft Teams including:

  • Voice
  • Collaboration
  • Change and adoption management

Whether your organisation is migrating from Skype for Business or is new to the Microsoft Unified Communications environment, the experienced and award- winning team at Lexel is available to ensure your business has a smooth transition to a Microsoft Teams modern workplace.

Our Services:

Teams assessment. A formal Teamwork assessment will outline how your business can improve teamwork, create a more flexible workforce, whilst delivering enhanced security.
User adoption. We will help deliver a great user experience and increased business value, through a structured and user-centric approach to adoption.
Planning. Making the right decisions for your business, the first time. Evaluate the true cost of Microsoft Teams and gain a deep understanding of how it can benefit your business.
Upgrade from legacy systems. As use cases create the desire to migrate to Microsoft Teams, whether from Skype or another legacy system. Lexel has the experience to help make your transition a success.
Global deployments. Geography is no barrier to Microsoft Teams deployments (including management of global telco access).
Devices. We will help you choose the right Teams devices for an optimised user experience, delivering reliable, high-quality voice and video.
Software licensing. Advice, guidance and procurement from some of New Zealand’s most experienced Microsoft software licensing experts.
Migration. Tailored for your organisation, industry best practices are incorporated as part of your Microsoft Teams migration, roadmap, strategy, implementation, adoption and support.
Change management. Ensure user adoption and satisfaction of Microsoft Teams with our proven continuous improvement model. Training. Customised end-user / role-based, admin and IT support training, we will conduct a training needs analysis, delivering a solution best that meets your business needs.
Proactive ongoing support. Avoid costly downtime and vendor finger-pointing through Lexel’s managed services and support.
Field services. Microsoft Teams services and support at your location with nationwide coverage.
Teams health. Lexel’s managed services offers ongoing monitoring of your user experience and quality, as well as planning for continued Teams innovation.
Helpdesk. Microsoft Teams helpdesk support is delivered by Lexel’s New Zealand based technicians, 24 x 7, 365 days a year.

Microsoft FastTrack for Microsoft Teams. A FastTrack certified partner, Lexel gets Teams up and running in your organisation quickly and efficiently using the FastTrack resources available.
Access the best in the business. Lexel’s experienced team includes the only two Unified Communications Microsoft MVPs in New Zealand!

Lexel Hosted Skype for Business

Monthly payments – no minimum contract

Lexel can help your business communications transform, by gaining access to calling, instant messaging, mobility and video conferencing. Access Microsoft Skype for Business, hosted, managed and supported in New Zealand by Lexel.

You don’t have to worry about accessing services that are based offshore, because Microsoft Skype for Business is now on your doorstep, and delivering full land line functionality.

A simple per user per month model, there are three cost-effective options available. Training, technical support and Microsoft Skype for Business hosted licensing is included in the monthly fee

*Note: Prices include technical support and Microsoft Skype for Business licensing. One-off set up fee additional


Business Benefits:

Save money. Call traditional phone numbers (local, national and international) at much lower rates. The savings alone could pay for this service.
100% OPEX. Enjoy easy monthly payments with no minimum contract term.
Free calling. Enjoy free calling between Skype for Business users across multiple sites and devices.
Fully mobile. Connect anywhere from any device (desk phone, headset, smart phone, tablet).
Reliable. Dependable service delivering 99.9% uptime.
Local. Have confidence knowing your Skype for Business data and your technical support is located in New Zealand.
Service excellence. Included in your monthly fee, access to Lexel’s team of Skype for Business experts.
Get up and running! The team at Lexel can deploy your solution rapidly, getting you up and running in no time. Add users easily and quickly as your business grows.

Optional add-ons:

• Handsets/headsets
• Call recording
• Automation kiosks
• Paging and night bell
• Call forwarding
• Desktop phones
• Conference TV’s
• Call centre reports
• Dashboards
• Auto-attendant

Contact Centre

Outstanding customer experiences, every time.

Lexel’s Unified Communications team can help your organisation deliver an outstanding customer experience every time.

The Unified Communications team at Lexel has a breadth of experience across contact centre solutions.

Implementing an effective contact centre solution doesn’t need to be a complex and expensive project. Delivering a modular, customisable solution; Lexel can help you add functionality as requirements and budget dictates.


Our services:

Managed service. “Contact centre as a service”, uniquely designed to meet the needs of your business, budget and SLA requirements.
Integration. Take advantage of existing technology investments, by integrating your contact centre into Microsoft Skype for Business, or migrating from legacy systems such as Avaya, Cisco or NEC.
Project management. From scoping to deployment and BAU, Lexel can ensure your contact centre solution runs smoothly and within budget.
Business intelligence. Establish how your customers contact you, when your customers contact you, and why your customers contact you. Lexel can deliver business intelligence solutions, providing insights for your business to increase sales and optimise the customer experience.
Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.
Nationwide field services. Services and support for Enghouse Interactive and Microsoft Skype for Business.
Global reach. Regardless of your location, Lexel can deliver contact centre solutions based on your business requirements.

Business Benefits:

A modern contact centre can deliver a range of benefits for your organisation:

First contact resolution. Ensure customers get the response they need, the first time – through intelligent skills based routing.
Omni channel. Offer customers their choice of communication method (phone, email, web chat, SMS social media or video), delivering consistent service across all channels.
Personalised experience. Improve customer loyalty by delivering a personalised experience, resolving issues more effectively.
Improved service levels. Improve service levels through real-time interaction, monitoring and coaching of agents.
Reduce abandonment rates. Reduce queues and call times by offering a callback (or queue placeholder).
Reduce agent attrition. Provide agents with the tools they need to achieve targets, minimise stress and expand their capabilities.
Optimise staff resources. Deliver comprehensive reporting and ability to automate repetitive processes.