ICT Service Management Office
Aligning service requirements to business needs.
- Corporate and enterprise.
- Small and medium business.
For each of these segments, service delivery management is available as a fully managed service, or if your organisation only requires selected service deliverables, we can customise a solution to meet your specific requirements.
- Continual service improvement.
- Commercial & contract management.
- Relationship management.
- Incident & service level management.
- Scheduled reporting & review meetings.
- ITSM process management & administration.
- Project delivery oversight & review.
From a day-to-day perspective, you can count on your Lexel Client Delivery Manager to:
- Work with key stakeholders in your business to understand your priorities and desired business outcomes.
- Define expectations upfront, ensuring there is a good understanding of the overall deliverables.
- Align the right people, skills, process and teams to customer projects.
- Ensure you have a voice within Lexel.
Supporting the Client Delivery Manager are the ICT Service Management Office, Business Intelligence and Operations teams.