Lexel’s services, solutions and support for Microsoft Teams spans the following areas:
Calling and meetings. From traditional voice phones to Microsoft Teams integrated calling, the experienced Lexel team will upgrade your old telephony system, moving your communications to the cloud.
Meeting rooms. From the initial network feasibility assessment, to room design and installation, hardware to training, project management to support; Lexel’s experienced collaboration team provides complete meeting room solutions.
Collaboration. Lexel’s range of collaboration engagements ensures your organisation is getting the most out of your Microsoft Teams and SharePoint Online solutions. Includes adoption and training, governance, knowledge management and document management.
Productivity assessment. How productive are your users? Lexel can measure how Microsoft Teams and SharePoint Online is used in your organisation. Includes adoption, usage, structure, information architecture, governance, compliance and security.
Teams in education. Spanning primary, secondary and higher education, Lexel delivers a safe online learning hub for students and teachers with Microsoft Teams. Our knowledgeable team provides security, governance, migration, training and support to meet the education sector’s unique needs.
Managed service. “Contact centre as a service”, uniquely designed to meet the needs of your business, budget and SLA requirements.
Integration. Take advantage of existing technology investments, by integrating your contact centre into Microsoft Skype for Business, or migrating from legacy systems such as Avaya, Cisco or NEC.
Project management. From scoping to deployment and BAU, Lexel can ensure your contact centre solution runs smoothly and within budget.
Business intelligence. Establish how your customers contact you, when your customers contact you, and why your customers contact you. Lexel can deliver business intelligence solutions, providing insights for your business to increase sales and optimise the customer experience.
Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.
Nationwide field services. Services and support for Enghouse Interactive and Microsoft Skype for Business.
Global reach. Regardless of your location, Lexel can deliver contact centre solutions based on your business requirements.
A modern contact centre can deliver a range of benefits for your organisation:
First contact resolution. Ensure customers get the response they need, the first time – through intelligent skills based routing.
Omni channel. Offer customers their choice of communication method (phone, email, web chat, SMS social media or video), delivering consistent service across all channels.
Personalised experience. Improve customer loyalty by delivering a personalised experience, resolving issues more effectively.
Improved service levels. Improve service levels through real-time interaction, monitoring and coaching of agents.
Reduce abandonment rates. Reduce queues and call times by offering a callback (or queue placeholder).
Reduce agent attrition. Provide agents with the tools they need to achieve targets, minimise stress and expand their capabilities.
Optimise staff resources. Deliver comprehensive reporting and ability to automate repetitive processes.