Unified Communications - Lexel
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Unified Communications

Transform how your business communicates

Lexel has one of the largest and most highly regarded unified communications and collaboration capabilities in New Zealand.

 

Lexel’s Unified Communications services, solutions and support are built on industry best-practices and tailored to your organisation’s unique business needs. Increase your team’s productivity and collaboration with solutions that integrate various communications channels, from voice through to an integrated contact centre solution.

Microsoft Skype for Business

Connecting people everywhere

With many thousands of Skype for Business desktops deployed across corporate, enterprise and mid-market customers, Lexel has one of the largest and most successful Microsoft Skype for Business teams in New Zealand.

 

In addition to our list of satisfied Skype for Business customers, our knowledgeable team have rescued a number of high profile corporate businesses, resolving failed Skype for Business deployments and/or undiagnosed network issues.

 

For trustworthy Microsoft Skype for Business, and more recently Microsoft Teams, services and solutions, Lexel is the only partner you’ll need.

Professional services and deployment:

On-premises. Skype for Business or Teams deployed within your existing on-premises infrastructure.

 

Hybrid. The best of both worlds, Skype for Business/Teams on-premises and Skype for Business/Teams online.

 

Private cloud. Host a dedicated, fully managed Skype for Business/Teams solution on your terms.

 

Skype rescue. Our team specialises in resolving Microsoft Skype for Business challenges resulting from failed deployments and undiagnosed network issues.

 

Virtual UC team. Lexel provides a virtual team of specialists who will work alongside your people to deliver or support Microsoft Skype for Business/Teams.

 

Microsoft Teams. Lexel can help you best prepare for Microsoft Teams – the future of Microsoft unified communications.

Support:

Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.

 

Field services. Skype for Business/Teams services and support with nationwide coverage across both NZ and Australia.

Managed services:

Microsoft Skype for Business delivered as a Lexel managed service, uniquely designed to meet the needs, budget, and SLA requirements of your business.

Lexel hosted communications:

Skype for Business hosted by Lexel. Our own multi-tenanted public cloud solution. The ideal PABX replacement for <100 seat organisations. Hosted in New Zealand; affordable, scalable, and rapid to deploy.

 

Microsoft cloud connector. Lexel can replace your PABX, and help your business continue taking advantage of existing telco relationships and services.

Contact centre integration:

Integrate Skype for Business with your contact centre. Empower your organisation to manage all contact types centrally, including phone calls, voice messages, email, SMS, web chat, social media and video. An experienced integrator, Lexel was the first partner globally to deploy Enghouse Interactive Unified Contact Centre for Skype for Business.

Hardware integration:

Surface Hub. From delivery and installation, to training and support, the Lexel team can deliver surface hub solutions to meet your needs. Flexible mounting and configuration options available.

 

Skype Room Systems. A collaboration between Logitech and Microsoft, Lexel delivers Skype Room Systems enabling seamless integration between Skype for Business and Microsoft Surface Pro.

 

Procurement. An established Microsoft Cloud Solution Provider (CSP), our software licensing team can help with all your software licensing needs. Lexel supplies all major vendor headsets and handsets, including Polycom, Sonus, AudioCodes and Sennheiser.

 

Microsoft “Most Valued Professionals":

Lexel’s extensive team includes the only two Most Valued Professionals (MVPs) in Skype for Business in New Zealand. When you select Lexel as your Skype for Business partner, you’re selecting a company with people with that Microsoft consider to be the “best and brightest in their field” to oversee your project.

Lexel Voice Cloud

Hybrid Calling and Communications

Lexel can transform your business communications. Welcome to Lexel voice cloud – the next evolution in hybrid calling and communications. A flexible and cost effective solution, there has never been a better time to upgrade from your old telephony system and move your communications into the cloud.

 

Enjoy one consolidated solution for all your telephony needs, from traditional voice to Microsoft Teams integrated calling (direct routing) – pick and mix based on your users range of needs.

 

  • One solution for all your telephony needs.
  • One portal to manage users.
  • One trusted partner.

Business benefits:

Keep existing direct dial numbers.

 

Easy monthly payments. 100% OPEX.

 

Flexible calling options. Pay as you go or bundled in fixed priced national and mobile calls across Australia and New Zealand.

 

Get up and running quickly. Set up is fast and can be done remotely with no on-site installation.

 

Licensing. Licenses are based on consumption, so you will only pay for what you use.

 

Business continuity. With your communication hosted in the cloud, all you need to stay up and running is an internet connection.

 

Collaboration. Sync communications across mobile, tablet and desktop devices to keep the conversation running and the ideas fresh.

 

Contact centre. Improve customer interactions with functionality such as hunting and queuing, call distribution routing, conditional announcements, IVR and reporting tools.

 

Flexible licensing profiles. Move between license types as your users change profiles (fees may apply).

Lexel voice cloud offers:

  • Easy monthly payments.
  • 100% OPEX and cloud hosted.
  • Flexible calling options.
  • No restrictive licensing rules.
  • Mix and match license profiles..

Flexible licensing:

Licensing profiles that make sense:

 

  • License a shared device. One device shared by multiple people.
  • License a user. One license covers multiple devices.
  • License per SIP channel. A maximum number of simultaneous calls.
  • Integrate users on Teams Calling. Per user or direct routing Teams integrated.

Support options:

Lexel’s Communications and Collaboration team are the best in the business. We offer two handy options based on your business needs:

 

DIY. We will get you up and running then hand over to your team to manage. Support options available.

 

Managed Service. We will get you up and running, and provide full management and support of your Lexel voice cloud solution.

Unified-communications

Contact Centre

Outstanding customer experiences, every time.

Lexel’s Unified Communications team can help your organisation deliver an outstanding customer experience every time.

 

The Unified Communications team at Lexel has a breadth of experience across contact centre solutions.

 

Implementing an effective contact centre solution doesn’t need to be a complex and expensive project. Delivering a modular, customisable solution; Lexel can help you add functionality as requirements and budget dictates.

 

Our services:

Managed service. “Contact centre as a service”, uniquely designed to meet the needs of your business, budget and SLA requirements.

 

Integration. Take advantage of existing technology investments, by integrating your contact centre into Microsoft Skype for Business, or migrating from legacy systems such as Avaya, Cisco or NEC.

 

Project management. From scoping to deployment and BAU, Lexel can ensure your contact centre solution runs smoothly and within budget.

 

Business intelligence. Establish how your customers contact you, when your customers contact you, and why your customers contact you. Lexel can deliver business intelligence solutions, providing insights for your business to increase sales and optimise the customer experience.

 

Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.

 

Nationwide field services. Services and support for Enghouse Interactive and Microsoft Skype for Business.

 

Global reach. Regardless of your location, Lexel can deliver contact centre solutions based on your business requirements.

Business Benefits:

A modern contact centre can deliver a range of benefits for your organisation:

 

First contact resolution. Ensure customers get the response they need, the first time – through intelligent skills based routing.

 

Omni channel. Offer customers their choice of communication method (phone, email, web chat, SMS social media or video), delivering consistent service across all channels.

 

Personalised experience. Improve customer loyalty by delivering a personalised experience, resolving issues more effectively.

 

Improved service levels. Improve service levels through real-time interaction, monitoring and coaching of agents.

 

Reduce abandonment rates. Reduce queues and call times by offering a callback (or queue placeholder).

 

Reduce agent attrition. Provide agents with the tools they need to achieve targets, minimise stress and expand their capabilities.

 

Optimise staff resources. Deliver comprehensive reporting and ability to automate repetitive processes.

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