Connecting people everywhere
With many thousands of Skype for Business desktops deployed across corporate, enterprise and mid-market customers, Lexel has one of the largest and most successful Microsoft Skype for Business teams in New Zealand.
In addition to our list of satisfied Skype for Business customers, our knowledgeable team have rescued a number of high profile corporate businesses, resolving failed Skype for Business deployments and/or undiagnosed network issues.
For trustworthy Microsoft Skype for Business, and more recently Microsoft Teams, services and solutions, Lexel is the only partner you’ll need.
Professional services and deployment:
Hybrid. The best of both worlds, Skype for Business/Teams on-premises and Skype for Business/Teams online.
Private cloud. Host a dedicated, fully managed Skype for Business/Teams solution on your terms.
Skype rescue. Our team specialises in resolving Microsoft Skype for Business challenges resulting from failed deployments and undiagnosed network issues.
Virtual UC team. Lexel provides a virtual team of specialists who will work alongside your people to deliver or support Microsoft Skype for Business/Teams.
Microsoft Teams. Lexel can help you best prepare for Microsoft Teams – the future of Microsoft unified communications.
Field services. Skype for Business/Teams services and support with nationwide coverage across both NZ and Australia.
Lexel hosted communications:
Microsoft cloud connector. Lexel can replace your PABX, and help your business continue taking advantage of existing telco relationships and services.
Contact centre integration:
Skype Room Systems. A collaboration between Logitech and Microsoft, Lexel delivers Skype Room Systems enabling seamless integration between Skype for Business and Microsoft Surface Pro.
Procurement. An established Microsoft Cloud Solution Provider (CSP), our software licensing team can help with all your software licensing needs. Lexel supplies all major vendor headsets and handsets, including Polycom, Sonus, AudioCodes and Sennheiser.
Integration. Take advantage of existing technology investments, by integrating your contact centre into Microsoft Skype for Business, or migrating from legacy systems such as Avaya, Cisco or NEC.
Project management. From scoping to deployment and BAU, Lexel can ensure your contact centre solution runs smoothly and within budget.
Business intelligence. Establish how your customers contact you, when your customers contact you, and why your customers contact you. Lexel can deliver business intelligence solutions, providing insights for your business to increase sales and optimise the customer experience.
Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.
Nationwide field services. Services and support for Enghouse Interactive and Microsoft Skype for Business.
Global reach. Regardless of your location, Lexel can deliver contact centre solutions based on your business requirements.
First contact resolution. Ensure customers get the response they need, the first time – through intelligent skills based routing.
Omni channel. Offer customers their choice of communication method (phone, email, web chat, SMS social media or video), delivering consistent service across all channels.
Personalised experience. Improve customer loyalty by delivering a personalised experience, resolving issues more effectively.
Improved service levels. Improve service levels through real-time interaction, monitoring and coaching of agents.
Reduce abandonment rates. Reduce queues and call times by offering a callback (or queue placeholder).
Reduce agent attrition. Provide agents with the tools they need to achieve targets, minimise stress and expand their capabilities.
Optimise staff resources. Deliver comprehensive reporting and ability to automate repetitive processes.