Solution consulting and design. We’ll take the time to understand your business needs, tailoring solutions to meet your timeframes and budget.
Stock. Our POS and IT stock management ensures you’ll have stock ready and waiting for you, when you need it.
Digital. Digital signage, in-store advertising, website and e-commerce development.
Surveillance & analytics. Fully customised and installed video, surveillance and analytics solutions. Includes proactive monitoring, maintenance and alerting.
Loyalty. Implementation and support of customer loyalty and gift card programs.
Point-of-sale. Hardware, software, peripheral supply and support.
Support. Nationwide on-site service covering both New Zealand and Australia.
- Onsite or remote support of all systems and solutions.
- Available 24 x 7, 365 days a year.
- Imaging and SOE creations.
- EFTPOS support level 1.
- POS solutions support, including Ontempo OTR, Advanced Retail.
Integration. With a breadth of expertise across every major vendor, Lexel can meet all of your ICT integration needs.
Incident management. Lexel provides incident management support 24 x 7. A strong focus on service restoration and service stability underpins our service level committments. Our services cover critical and major incident management, service degradation issues and repeat incidents.
Service request fulfilment. Providing service request fulfillment from password resets to questions and queries. The Lexel Service Desk team provides a reliable channel for users to request and receive agreed standard services through to their fulfilment.
Problem management. Lexel’s problem management process reduces the impact and frequency of customer incidents. Through both proactive and reactive problem management, coupled with our understanding of customer environments, we pride ourselves on identifying issues before they arise.
Event management. Lexel’s monitoring and event management capability drives proactive improvements across the technology stack. Our focusing is on reducing and where possible removing customer impacting incidents, mitigating service disruption.
Service level management. Service level management is underpinned through our internal event management capability and internal ticketing systems. This enables monitoring of service levels, ensuring they meet service level agreements, driving timely escalations where required.
Continuous service improvement. Lexel’s Continual Service Improvement (CSI) aligns IT service offerings to changing business needs. Through process effectiveness, efficiency and cost reduction, our team identifies and implements improvements to drive customer value.
Lexel’s strength is demonstrated through over 20 globally recognised partner certifications.