Microsoft Teams
Award-winning Microsoft partner Lexel Systems can assist your organisation with a smooth transition to a Microsoft Teams modern workplace.
With a depth of experience deploying Microsoft Teams in New Zealand and globally, Lexel has one of the largest and most highly regarded Microsoft collaboration practices in New Zealand. A one-stop-shop for everything Microsoft Teams, Lexel’s collaboration services, solutions and support are built on industry best-practices and tailored for organisations’ unique business needs.
Our Services:
Lexel’s services, solutions and support for Microsoft Teams spans the following areas:
Calling and meetings. From traditional voice phones to Microsoft Teams integrated calling, the experienced Lexel team will upgrade your old telephony system, moving your communications to the cloud.
Meeting rooms. From the initial network feasibility assessment, to room design and installation, hardware to training, project management to support; Lexel’s experienced collaboration team provides complete meeting room solutions.
Collaboration. Lexel’s range of collaboration engagements ensures your organisation is getting the most out of your Microsoft Teams and SharePoint Online solutions. Includes adoption and training, governance, knowledge management and document management.
Productivity assessment. How productive are your users? Lexel can measure how Microsoft Teams and SharePoint Online is used in your organisation. Includes adoption, usage, structure, information architecture, governance, compliance and security.
Teams in education. Spanning primary, secondary and higher education, Lexel delivers a safe online learning hub for students and teachers with Microsoft Teams. Our knowledgeable team provides security, governance, migration, training and support to meet the education sector’s unique needs.
Contact Centre
Outstanding customer experiences, every time.
Lexel’s Unified Communications team can help your organisation deliver an outstanding customer experience every time.
The Unified Communications team at Lexel has a breadth of experience across contact centre solutions.
Implementing an effective contact centre solution doesn’t need to be a complex and expensive project. Delivering a modular, customisable solution; Lexel can help you add functionality as requirements and budget dictates.
Our services:
Managed service. “Contact centre as a service”, uniquely designed to meet the needs of your business, budget and SLA requirements.
Integration. Take advantage of existing technology investments, by integrating your contact centre into Microsoft Skype for Business, or migrating from legacy systems such as Avaya, Cisco or NEC.
Project management. From scoping to deployment and BAU, Lexel can ensure your contact centre solution runs smoothly and within budget.
Business intelligence. Establish how your customers contact you, when your customers contact you, and why your customers contact you. Lexel can deliver business intelligence solutions, providing insights for your business to increase sales and optimise the customer experience.
Helpdesk. 24 x 7 helpdesk support delivered by Lexel’s New Zealand based technicians, 365 days a year. Support contracts with corresponding SLAs can be customised to meet your business needs and budget.
Nationwide field services. Services and support for Enghouse Interactive and Microsoft Skype for Business.
Global reach. Regardless of your location, Lexel can deliver contact centre solutions based on your business requirements.
Business Benefits:
A modern contact centre can deliver a range of benefits for your organisation:
First contact resolution. Ensure customers get the response they need, the first time – through intelligent skills based routing.
Omni channel. Offer customers their choice of communication method (phone, email, web chat, SMS social media or video), delivering consistent service across all channels.
Personalised experience. Improve customer loyalty by delivering a personalised experience, resolving issues more effectively.
Improved service levels. Improve service levels through real-time interaction, monitoring and coaching of agents.
Reduce abandonment rates. Reduce queues and call times by offering a callback (or queue placeholder).
Reduce agent attrition. Provide agents with the tools they need to achieve targets, minimise stress and expand their capabilities.
Optimise staff resources. Deliver comprehensive reporting and ability to automate repetitive processes.
Lexel Voice Cloud
Hybrid Calling and Communications
Lexel can transform your business communications. Welcome to Lexel voice cloud – the next evolution in hybrid calling and communications. A flexible and cost effective solution, there has never been a better time to upgrade from your old telephony system and move your communications into the cloud.
Enjoy one consolidated solution for all your telephony needs, from traditional voice to Microsoft Teams integrated calling (direct routing) – pick and mix based on your users range of needs.
- One solution for all your telephony needs.
- One portal to manage users.
- One trusted partner.
Business benefits:
Keep existing direct dial numbers.
Easy monthly payments. 100% OPEX.
Flexible calling options. Pay as you go or bundled in fixed priced national and mobile calls across Australia and New Zealand.
Get up and running quickly. Set up is fast and can be done remotely with no on-site installation.
Licensing. Licenses are based on consumption, so you will only pay for what you use.
Business continuity. With your communication hosted in the cloud, all you need to stay up and running is an internet connection.
Collaboration. Sync communications across mobile, tablet and desktop devices to keep the conversation running and the ideas fresh.
Contact centre. Improve customer interactions with functionality such as hunting and queuing, call distribution routing, conditional announcements, IVR and reporting tools.
Flexible licensing profiles. Move between license types as your users change profiles (fees may apply).
Lexel voice cloud offers:
- Easy monthly payments.
- 100% OPEX and cloud hosted.
- Flexible calling options.
- No restrictive licensing rules.
- Mix and match license profiles.
